WetCanvas! Home
Home Member Services Content Areas Tools Info Center Help
Search for:
Dec 11 2019 
Support Center » Knowledgebase » I can log in, but when I try to use the site, it tells me that I'm not logged in?
 I can log in, but when I try to use the site, it tells me that I'm not logged in?
Solution The Problem

You log in just fine, go to post a new message, and it tells you aren't logged in.

Some Easy Solutions

  • Ensure your browser has cookies enabled!
  • Ensure that when you login, you leave the "remember me?" box checked on! This is not needed from the home page, however, as it is forced in foryou.
  • If you are running behind Norton Internet Security (or similar products), a personal firewall, company firewall, or are running a popup/advertising banner blocker, you may have to configure them to work properly with our site. Many such products interfere with cookie delivery or our VALID popup windows, and remote image calls. (NOTE: we have never, and will never use popup ads, spyware, etc.).
  • You are the victim of so-called "spy-ware", which has hijacked your browser and wrecking cookie/session management (see below)
  • If you continue to have problems, you likely have a corrupted cookie. Unfortunately, due to the way cookies are implemented in most browsers, we can't handle this situation for you. You'll have to delete your cookies manually. Check the <A HREF=http://www.wetcanvas.com/forums/misc.php?s=&action=faq>WC! FAQ</A> for info on how to do this.

Cookies Blocked and/or Javascript Disabled:

Most login problems are caused by blocked cookies and/or disabled javascript. Each are used to store your login information, indicate which posts are new, and your preferred topic view. If you are blocking cookies or have disabled javascript in your web browser or use an Internet security/privacy program that blocks first party cookies you may not be able to stay logged in and post new messages. You may unblock cookies and reenable javascript by following the appropriate instructions below. If you are using an Internet security/privacy program such as ZoneAlarm 3.x, Norton Internet Security, or McAfee Privacy Service, please consult it's documentation for instructions for unblocking first party cookies and enabling javascript.

Microsoft Internet Explorer 6.x
  • On the menu bar click on "Tools" then "Internet Options."
  • From Internet Options, select the "Security" tab.
  • Click Custom Level.
  • Scroll down to "Scripting," make sure "Active Scripting" is set to Enable.
  • Click "OK."
  • Click "Yes" or "OK" when asked, "Are sure you wish to change the security settings for this zone."
  • Click the "Privacy Tab."
  • Click the "Advanced..." button in the Settings heading.
  • Check "Override automatic cookie handling."
  • Click "Accept" under First-part Cookies.
  • Click "Block" under Third-party Cookies.
  • Click "Always allow session cookies."
  • Click "OK."
  • Click "OK" on the Internet Properties window.
  • Close all open Internet Explorer windows and then relaunch Internet Explorer.

Microsoft Internet Explorer 5.x
  • On the menu bar click on "Tools" then "Internet Options."
  • Click on the "Security" tab.
  • Click "Custom Level" button.
  • Scroll down to the "Cookies" section.
  • Set "Allow cookies that are stored on your computer" to "Enable."
  • Set "Allow per-session cookies" to "Enable."
  • Scroll down to "Scripting," section.
  • Set "Active Scripting" to "Enable."
  • Click "OK" on the Internet Properties window.
  • Close all open Internet Explorer windows and then relaunch Internet Explorer.

America Online Web Browser

Use of AOL's browser isn't recommended. There are simply too many problems with it. However:
  • On the AOL Settings menu, click "Preferences."
  • On the "My AOL Preferences" window, click "Internet Properties (WWW)".
  • On the Internet Options window, click the "Security tab," and then click "Custom Level."
  • In the Settings list, scroll down until you see the word "Cookies."
  • Click the button next to the word "Enable,"
  • Click "OK."
  • You may have to quit and restart you AOL software for these settings to go into effect.

Inaccurate Date And Time

If you computer's date and time are incorrectly set this could potentially be the cause of your login difficulties. Please consult your computer's help manual or technical support to learn how to adjust and correctly set your computers date and time.

AOL Users - Read This

If you use AOL as your internet service provider or if you are using an AOL browser provided by AOL, please follow these instructions below!

AOL service is fine. However, there have been changes made in their browser software that makes it nearly impossible for you to login and or stay logged in to sites that require user name and password.

The problem is becoming more apparent as AOL automatically updates their software on your computer when you login to AOL.

Until AOL fixes this new bug they have created;

1. you will have to get on the internet as usual
2. and then minimize your AOL browser
3. Click on the Internet Explorer icon and use Microsoft's browser to continue with your online browsing.

The reason you are having difficulty with login and staying logged in is that the AOL browser software sends different ID numbers (proxy server numbers) when a web site requests it's ID number (cookie information) to validate that you are logged in and approved to view the next page you are trying to see.

Spyware Issues

LOP is short for lop.com, and it is one of the most annoying things on the planet (or at least the Internet). If you happen to browse a site (not ours!) that has a LOP popup, you are defenseless. It auto installs itself into your browser, and there is nothing you can do to stop it (I suppose you could disable java, active-x, cookies, etc, but that makes the internet experience oh so boring and most modern sites unusable).

The evil thing about LOP is that it totally hijacks IE (and other browsers) and makes it do its bidding, namely redirecting all your clicks to a spy server to see what you are up to.

For more info on how to check for this, and remove it, see this page:



Originally posted here by scottb: http://www.wetcanvas.com/forums/showthread.php?t=52070

 Article Options

Help Desk Software By Kayako eSupport v3.20.02


Copyright 1998-2005, F+W Publications, All rights reserved. FA