How Many Videos for Sale Now and Video Problems

[Sgourlayart]

Originally Posted by Improv

I was sent a second dowload email, and the links all worked. I just finished downloading all of the Skies and Waterfalls videos, and they all seem to startup.

Doug, glad something has worked for someone finally. I sent another Email requesting correct links after trying again. No response yet, but it's the weekend now, so maybe early next week. Stu

[Ruth04]

Originally Posted by Improv

Email customer service at North Light and ask for the new download email to be mailed to you. They sent me a second set of download links, and I just finished downloading everything!

Happy for you.

I have sent 3 emails to custome service and I do not get any response.

Write English is hard for me, speak is worse. Maybe monday my son would have some time and call customer service instead of me.

Happy weekend.

Mirsa

[Improv]

Originally Posted by Ruth04

Happy for you.

I have sent 3 emails to custome service and I do not get any response.

Write English is hard for me, speak is worse. Maybe monday my son would have some time and call customer service instead of me.

Happy weekend.

Mirsa

You can also email Sarah Allspaw, the Wet Canvas Community Manager:

http://www.wetcanvas.com/forums/member.php?u=188153

[Ruth04]

Originally Posted by Improv

You can also email Sarah Allspaw, the Wet Canvas Community Manager:

http://www.wetcanvas.com/forums/member.php?u=188153

Oh! thank you very much for your kindness and your advice. I just sent an email to she.

Regards.

Mirsa

[Improv]

Originally Posted by Ruth04

Oh! thank you very much for your kindness and your advice. I just sent an email to she.

Regards.

Mirsa

You're very welcome, Mirsa. In the past, I have found Sarah to be very helpful. Let us know how it works out. Good luck!

Cheers

Doug

[sparkling]

May I ask of those of you who are able to get to the download page on what URL you are actually accessing your files? The one link I was given does not work at all anymore, so I cannot even reach the download page any longer

[Amandine]

After going through all the posts about the new videos being not accessible or not downloadable, I'll wait a week or two before buying anything from NL.

[sparkling]

Improv, as you can see the link I was given was not a specific link (intended only for me), but just one that leads to the (general) electronic delivery login. There I could login using my personal code I got when purchasing the videos and some other private information.

I did at no time get any other specific link intended only for me.

And I did contact them to no avail a couple of times during the last two weeks.

But now I'm really curious how some of you obviously managed to get a reply/working links from NL.

[Improv]

Originally Posted by sparkling

Improv, as you can see the link I was given was not a specific link (intended only for me), but just one that leads to the (general) electronic delivery login. There I could login using my personal code I got when purchasing the videos and some other private information.

Obviously,but I was referring mostly to your first sentence: "May I ask of those of you who are able to get to the download page on what URL you are actually accessing your files? "

That SOUNDS like you are asking for OTHER links, which should not be done as they are specific to each paying customer. For you or anyone else to post such a url, link etc here could enable or tempt someone to use the link for the purpose of getting free copies of the videos. Which I am sure was not your intention. And neither is it my intention to go on for 20 posts about this. Enough said.

But now I'm really curious how some of you obviously managed to get a reply/working links from NL.

No magic-I contacted North Light Customer Service via email explaining the problem. Then when Sarah Allspaw, the (WC Community Manager) posted above in this thread to send her an email if we were having problems, I did so.

It's not rocket science, just requires a bit of persistence!

Cheers

[Rosemarie]

I contacted NL through the Custom Services two times and then a mail arrived. I got links that didn't work and mailed back to NL and they send me new ones that I could use. They haven't addressed all the problems I had with the new site. One thing is that I can't download older downloadable purchases!
Anyway I got the Sky classes! They are so good!

[Improv]

Originally Posted by Rosemarie

I contacted NL through the Custom Services two times and then a mail arrived. I got links that didn't work and mailed back to NL and they send me new ones that I could use.

People have to remember that this problem could effect hundreds of people. It could take a while, especially if they don't answer the emails in date order.

They haven't addressed all the problems I had with the new site. One thing is that I can't download older downloadable purchases!

I noticed that problem as well. Hope that they haven't discontinued the keeping of older downloadable purchases that we have paid for!

[Rosemarie]

Originally Posted by Improv

People have to remember that this problem could effect hundreds of people. It could take a while, especially if they don't answer the emails in date order.
I noticed that problem as well. Hope that they haven't discontinued the keeping of older downloadable purchases that we have paid for!

I am sure they are working very hard to rectify the problems. We have to be patient. Eventually they will have the download site working and hopefully older downloads available again without new cost.
I am off to watch the fantastic sky demos Johannes' is doing in pastel and wc. I got so hooked I bought panpastels myself and I didn't like pastels before!!!

[Sgourlayart]

Originally Posted by Improv

People have to remember that this problem could effect hundreds of people. It could take a while, especially if they don't answer the emails in date order.



I noticed that problem as well. Hope that they haven't discontinued the keeping of older downloadable purchases that we have paid for!

Doug, if you check your account with North Light you will see that for your recently purchased videos say that you have "unlimited" downloads; Nl has to restore those files to the accounts and they have not figured out how to do it yet. They took the skies and waterfall courses off their list for purchase, as I suggested they do in an Email. I have received 4 different Emails with links that do not work and I did Email Sarah as you recommended; I haven't heard back yet, but it's the weekend. So far I have been able to download 5 out of 6 of the skies videos and none of the 6 waterfall videos. Patience is like money--easy to run out of! Have a nice Sunday. Stu

[Improv]

Originally Posted by Sgourlayart

Nl has to restore those files to the accounts and they have not figured out how to do it yet. They took the skies and waterfall courses off their list for purchase, as I suggested they do in an Email. I have received 4 different Emails with links that do not work and I did Email Sarah as you recommended; I haven't heard back yet, but it's the weekend. So far I have been able to download 5 out of 6 of the skies videos and none of the 6 waterfall videos. Patience is like money--easy to run out of! Have a nice Sunday. Stu

Why am I not surprised at this point!

Hey-it's Sunday, the sun is shining, the birds are singing and the blossoms are blooming. Too nice a day to worry about this ****.

Cheers

Doug

[Sgourlayart]

Originally Posted by Improv

Why am I not surprised at this point!

Hey-it's Sunday, the sun is shining, the birds are singing and the blossoms are blooming. Too nice a day to worry about this ****.

Cheers

Doug

Monday morning; a new day, a new week. No answer yet to my Email to Sarah (Sallspaw), but I gave it another try at the last set (of 4 sets) of links sent to me. I took the downloaded links in the .doc file and copied and pasted them into my Google Chrome browser (IE9 browser just sat and spun) and got the videos to run and was able to download them with free downloader and real downloader programs once they ran. Still in progress of downloading and still have a broken link for the skies lesson 2 homework video, but making some progress on my own with experimentation so I guess that "necessity is the mother of invention" still. Even a $30 program should not be this difficult to acquire. Hopefully the IT geeks at F+W will listen and learn. I will call the customer service phone number again today and Email Lolanda Taber again with this info. Stu