Home Member Services Content Areas Tools Info Center WC Partners Shop Help
Search for:

Welcome to the WetCanvas forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions, articles and access our other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please visit our help center.

Go Back   WetCanvas > Explore Media > Watercolor > Partner: Savoir Faire
User Name
Register Mark Forums Read

Salute to our Partners
WC! Sponsors

Our Sponsors
Thread Tools Display Modes
  #1   Report Bad Post  
Old 06-04-2013, 03:13 PM
rspaintspastels rspaintspastels is offline
New Member
Join Date: Apr 2012
Posts: 2
Outstanding customer service from this company!

About 8 months ago, I saw an offer in my art mag for a sample of a very well-known soft pastel...you got a full-size pencil and a hard stick sample just by sending in request. Well, i quickly sent in the reply...and then forgot all about it. One day about 6 months later, I saw an odd note in my mail about "product delivery issue"....I scanned it for virus and did a preview before opening...it was a customer service rep from Savoir Faire trying to contact me because the sample was returned to them due to some address error, asking if I would contact them to clarify address. I replied to confirm address, and say how surprised and thankful I was for their F/U....less than 10 days later, i got my long-forgotten sample! I could not believe a company would go to that much effort to just give away something of quality. I have not yet ordered from them, but plan to choose certain colors of this pencil because it really is different than other pastels I have used. And I didn't continue to get a multitude of sales email from them either...not a single one!! I think they are a quality line with very good customer service practices.
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -4. The time now is 08:55 PM.

© 2014 F+W All rights reserved.