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Old 09-10-2013, 01:52 AM
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Streaming problems with artists network tv

Several reports of problems here: http://www.wetcanvas.com/forums/show...9#post19775629

When will something be done?

Doug
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Old 09-10-2013, 08:53 AM
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Re: Streaming problems with artists network tv

Hi Yorky - I'll share this with our Online Product Manager now. Thanks for bringing it to my attention!
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Old 09-10-2013, 12:58 PM
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Re: Streaming problems with artists network tv

Hi again - we're going to upgrade ArtistsNetwork.tv soon, and I'm told that this should help with some of the problems.

From one of our managers:
"We receive reports of this sometimes and it truly is a slow connection issue where someone is trying to push a 2gig file for a video through a slow connection and it has buffering sometimes. Usually if the user lets the video load for a few minutes before playing this helps. I'm sorry to hear they are having problems; they would need to contact customer service with details such as what video it is, what browser they are using (if the browser is up to date or not), if it's Mac or PC, and/or how fast their connection is."

All best,
Cherie
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Old 09-10-2013, 01:20 PM
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Re: Streaming problems with artists network tv

I have 6-10 Mb/s broadband and have no trouble with other streaming sites.

Doug
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Old 09-10-2013, 01:27 PM
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Re: Streaming problems with artists network tv

I'm sorry...I wish I could personally help you more. Have you tried contacting customer service directly?
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Old 09-10-2013, 02:09 PM
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Re: Streaming problems with artists network tv

This is a long standing problem and I get pat answers such as "check your broadband speed" etc. It is definitely the antv streaming software or server capacity that is the problem.

Doug
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Old 11-26-2013, 07:25 AM
paintnkraft paintnkraft is offline
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Re: Streaming problems with artists network tv

I just subscribed yesterday and I cannot even get to the site today. I do have boradband and is not a browser problem either
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Old 11-26-2013, 08:42 AM
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Re: Streaming problems with artists network tv

Hi - I'm sorry to hear you're having problems. Please contact the customer service department for ArtistsNetwork.tv directly so that they can help you:

715-445-2214 (1-855-842-5289)
e-Mail: [email protected]

Thank you - and best wishes,
Cherie
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Old 11-26-2013, 08:58 AM
paintnkraft paintnkraft is offline
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Re: Streaming problems with artists network tv

Quote:
Originally Posted by CherieHaas
Hi - I'm sorry to hear you're having problems. Please contact the customer service department for ArtistsNetwork.tv directly so that they can help you:

715-445-2214 (1-855-842-5289)
e-Mail: [email protected]

Thank you - and best wishes,
Cherie

So strange that I could get to the site from artistnetwork link but not the regular link from search. The streaming is fine . Have bookmarked it now so it must help. Loving the videos .
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Old 11-26-2013, 09:00 AM
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Re: Streaming problems with artists network tv

Well, I just checked and although I can get to the artistsnetwork.tv site I can't raise a video.

PS The video has just started loading after a wait of several minutes.

Wetcanvas as a whole seems slow to respond today.

Doug
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Old 12-03-2013, 04:46 PM
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Re: Streaming problems with artists network tv

Hey everyone... I have an update about the recent downtime on ArtistsNetwork.TV:

As it turns out Onstream (the company that hosts the videos) had scheduled maintenance for 2-3hrs on 11/26/13 so the site was not accessible during that time. We've asked them to notify us well in advance so that we can let our customers know if there will be down time!
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Old 12-03-2013, 04:51 PM
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Re: Streaming problems with artists network tv

Thanks for the explanation Sarah.

Doug
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