Here's what you do.
Click on Start, then run.
Then in the open box type the following
C:\Documents and Settings\The Family\Local Settings\Temp
This will open the folder in question.
Now you can either click Edit then select all, or just click in the folder and press Ctrl+A (shortcut for select All)
Then hit the delete key.
You may get a question saying a file is read only or such, just say yes and continue.
This will clear all the temp (Temporary) files.
Empty the recyling bin
They are only temp files and not needed to run Windows.
Once this is done run Adaware 6 or Spybot to check for further spyware.
If the file returns then you need to check what files are set to run from startup.
Since your using Norton you can also run an online scan from
There you can run a virus scan and a security scan.
Hope this sets you in the right direction and gives you peace of mind.