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  • March 12, 2018 at 8:49 am #452807
    lumiere33
    Default

        I’ hope I’m in the right place to talk about artistnework.
        I had many downloads on the previous website “northlightshop”. now that it has changed and became artistnetwok…. I can’t get to my downloads nor to my subscriptions to the pastel journal and to the artistnetwoktv. I paid a lot for the subscriptions and the downloads and I can have nothing.
        the support service sends me emails to “confirm my account” or to “reset my password”, but nothing is working.
        what’s more, the same artistnework website keeps invading me with ads… …
        I’m trying to find a way to relate this to the authorities, but since I live in France, I don’t know where to report this case.
        so any idea please ?

        March 12, 2018 at 1:54 pm #583132
        Yorky Administrator Ormskirk
        Default

            This has been raised in the Artists Network Forum.

            I had the problem myself when my bookmark wouldn’t go to its usual place.

            Basically to access you sign in then click your name at the top

            Then you click My Subscriptions then the relevant subscription number.

            When I finally got there I created a new bookmark of that location which now takes me straight to my video list.

            Note if you use the rolling menu bottom right you will find the anytv forum.

            Doug


            We must leave our mark on this world

            June 9, 2018 at 3:23 am #583137
            lumiere33
            Default

                thanks Yorky,
                it still isn’t working, I gave them a lot of money, buying many courses and subscriptions, and now I still have nothing. is there any way to complain ? they don’t care about my emails.

                June 9, 2018 at 3:27 am #583133
                Yorky Administrator Ormskirk
                Default

                    Send a pm to Courtney Jordan for better instructions.

                    Doug


                    We must leave our mark on this world

                    June 9, 2018 at 3:35 am #583138
                    lumiere33
                    Default

                        thank Yorky, who’s Jordan ? I’m looking for information on how to complain to the authorities. what a pity I only kept one invoice of the artistnetworkTV.

                        June 9, 2018 at 3:54 am #583134
                        Yorky Administrator Ormskirk
                        Default

                            Courtney is the F+W administrator. Check out the antv forum.

                            EDIT: Try emailing jenniferlepore and see this thread.

                            Doug


                            We must leave our mark on this world

                            June 9, 2018 at 4:02 am #583139
                            lumiere33
                            Default

                                thanks yorky

                                June 10, 2018 at 3:17 am #583140
                                lumiere33
                                Default

                                    Yorky, the email I found with this link is the one I’ve been writing to for the past 8 months.
                                    Now I’m trying to find information on how to complain to the authorities. It isn’t easy since I live in France. can anyone give me information about that please ?

                                    June 10, 2018 at 3:23 am #583135
                                    Yorky Administrator Ormskirk
                                    Default

                                        I’m so sorry you can’t make contact, they are not very communicative. Did you pm Courtney Jordan?

                                        Doug


                                        We must leave our mark on this world

                                        June 10, 2018 at 3:25 am #583141
                                        lumiere33
                                        Default

                                            I’m sorry I can’t find her email.
                                            I spent at least 1000 euros in this website.

                                            June 10, 2018 at 3:35 am #583136
                                            Yorky Administrator Ormskirk
                                            Default

                                                She should read her private messages, did you click her name and send one? In any case her email address is [email][email protected][/email], Hope you get a response.

                                                Doug


                                                We must leave our mark on this world

                                                June 10, 2018 at 4:48 am #583142
                                                lumiere33
                                                Default

                                                    thanks Doug, I’ve just an email.
                                                    I found a website and i’m reporting to the authorities.
                                                    What the hell are they doing taking people’s money and not solving problems ????

                                                    June 11, 2018 at 9:59 am #583144
                                                    Courtney Jordan

                                                        I’m so sorry you haven’t gotten any response. Artists Network TV accounts have been updated and that may be the issue and our customer service will be happy to help. These are the up to date phone and emails of customer service:

                                                        [email][email protected][/email] or call us at 855-842-5267.

                                                        You can also look into making sure your old account is synced with your new account here:

                                                        https://www.artistsnetwork.com/faqs/

                                                        You can also always reach out to me directly. I’m happy to intercede and try to see what is going on for you!

                                                        [email][email protected][/email]

                                                        Please don’t hesitate to reach out and apologies for what has been protracted issue for you!

                                                        Courtney

                                                        June 11, 2018 at 10:03 am #583145
                                                        Courtney Jordan

                                                            Just saw your email and am working on it now!

                                                            June 14, 2018 at 4:57 am #583143
                                                            lumiere33
                                                            Default

                                                                hello, I received a usual unswer again, for a seven hundred time, giving me steps on how to connect. of course, again, it doesn’t work. so as in my other hundred emails to them, I sent them photos to show them what happens when I try to connect.

                                                                I want a refund, at least for some of the things I bought there : all the Vlouthuis videos, my pastel journal subscription and 1 year TV subsrcription. I won’t ask for the rest.

                                                                I’m really fed up with all this.
                                                                I reported to the authorities, but in France, it will take time to arrive to them.

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