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Old 01-13-2018, 09:11 AM
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Art Leat Art Leat is offline
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Portsmouth, England
 
Join Date: Dec 2003
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FW Support failure

Since January 1, when I subscribed to Johannes Vloohuisí Night Scenes webinars, to be screened on January 1,6, and 13, Iíve been trying to find out how to access them. The January 6 paintalong should now be showing as a downloadable product on the Astistsnetwork website. Itís not.

Iíve had a long, frustrating and unsuccessful interchange with FW media in attempting to solve the problem, but itís got me nowhere.

What could be easier than giving me a simple instruction on how to make the access. Iíve enjoyed several of JVís paintalongs earlier, and never had a problem.

Whatís up with FW Media?:confused
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Old 01-13-2018, 12:54 PM
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Yorky Yorky is online now
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Re: FW Support failure

They usually email a link.

That said since the recent antv website revision I have lost access to all my videos.

Doug
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Old 01-13-2018, 02:12 PM
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Art Leat Art Leat is offline
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Re: FW Support failure

Exactly, Yorky, so why didnít they?
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Old 01-13-2018, 02:20 PM
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Re: FW Support failure

Whatever they have done, it is not working for me and some other members. I get no satisfactory answers, I have had several support emails but nothing works. On the antv home page, there is a "Chat Live" box which doesn't work either

Incidentally, artists network have their own forum here, you may wish to try to get answers there,

Doug

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