WetCanvas
Home Member Services Content Areas Tools Info Center WC Partners Shop Help
Channels:
Search for:
in:

Welcome to the WetCanvas forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions, articles and access our other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please visit our help center.

Go Back   WetCanvas > Explore Subjects > Plein Air > Plein Air Hall of Fame
User Name
Password
Register Mark Forums Read

Salute to our Partners
WC! Sponsors

Our Sponsors
Reply  
 
Thread Tools Display Modes
  #1   Report Bad Post  
Old 01-13-2018, 08:11 AM
Art Leat's Avatar
Art Leat Art Leat is offline
Senior Member
Portsmouth, England
 
Join Date: Dec 2003
Posts: 190
 
Hails from England
FW Support Problem?

Since January 1, when I subscribed to Johannes Vloohuisí Night Scenes webinars, to be screened on January 1,6, and 13, Iíve been trying to find out how to access them. The January 6 paintalong should now be showing as a downloadable product on the Astistsnetwork website. Itís not.

Iíve had a long, frustrating and unsuccessful interchange with FW media in attempting to solve the problem, but itís got me nowhere.

What could be easier than giving me a simple instruction on how to make the access. Iíve enjoyed several of JVís paintalongs earlier, and never had a problem.

Whatís up with FW Media?:confused
__________________
Art Leat

A candle looses nothing by lighting another candle - Oneliners and Proverbs.com
Reply With Quote
  #2   Report Bad Post  
Old 01-13-2018, 11:54 AM
Yorky's Avatar
Yorky Yorky is online now
Administrator
ORMSKIRK, Lancashire
 
Join Date: May 2000
Posts: 92,389
 
Hails from United Kingdom
Re: FW Support failure

They usually email a link.

That said since the recent antv website revision I have lost access to all my videos.

Doug
Reply With Quote
  #3   Report Bad Post  
Old 01-13-2018, 01:12 PM
Art Leat's Avatar
Art Leat Art Leat is offline
Senior Member
Portsmouth, England
 
Join Date: Dec 2003
Posts: 190
 
Hails from England
Re: FW Support failure

Exactly, Yorky, so why didnít they?
__________________
Art Leat

A candle looses nothing by lighting another candle - Oneliners and Proverbs.com
Reply With Quote
  #4   Report Bad Post  
Old 01-13-2018, 01:20 PM
Yorky's Avatar
Yorky Yorky is online now
Administrator
ORMSKIRK, Lancashire
 
Join Date: May 2000
Posts: 92,389
 
Hails from United Kingdom
Re: FW Support failure

Whatever they have done, it is not working for me and some other members. I get no satisfactory answers, I have had several support emails but nothing works. On the antv home page, there is a "Chat Live" box which doesn't work either

Incidentally, artists network have their own forum here, you may wish to try to get answers there,

Doug

Doug
Reply With Quote
  #5   Report Bad Post  
Old 01-26-2018, 12:18 PM
creativevintage's Avatar
creativevintage creativevintage is offline
Senior Member
 
Join Date: Oct 2011
Posts: 314
 
Re: FW Support failure

I have had similar, disappointing experiences. I had a subscription to their video series that was difficult to access after the website change. I sent email after email with no response, then tried calling. I was on hold for 35 minutes. I then tried to cancel the subscription, only to find that I had to either email or call them. I finally got through on my 4th attempt and cancelled my subscription. They told me they removed my CC info. Three days later, they charged my CC for another month of the subscription. The remedy? You guessed it..email or call them. After multiple unanswered eamils, I called and was told that they don't have any information on the charge and that I need to call them back with a transaction number from my bank so they can research it.
__________________
Debbie
C&C welcomed and appreciated...
Reply With Quote
  #6   Report Bad Post  
Old 01-26-2018, 12:49 PM
Yorky's Avatar
Yorky Yorky is online now
Administrator
ORMSKIRK, Lancashire
 
Join Date: May 2000
Posts: 92,389
 
Hails from United Kingdom
Re: FW Support Succes!

I have to admit that after two chat sessions I managed the convoluted log in process and I can now access my videos. I have to congratulate Jenne of their Support for her patience. It should be easier, however. Previously I had a bookmark which took me straight into my videos.

Doug
Reply With Quote
  #7   Report Bad Post  
Old 01-27-2018, 03:20 AM
Art Leat's Avatar
Art Leat Art Leat is offline
Senior Member
Portsmouth, England
 
Join Date: Dec 2003
Posts: 190
 
Hails from England
Re: FW Support failure

I have a shameful confession to make, Doug.

After chasing them for best part of a fortnight, I finally gave them my order number. Michelle, their salesperson, patiently pointed out that my order was not for the JV Paint Alongside I'd been persistently chasing, but for their continuous video access service; I'd placed the wrong order.

How dumb can you get; ho hum.
__________________
Art Leat

A candle looses nothing by lighting another candle - Oneliners and Proverbs.com
Reply With Quote
  #8   Report Bad Post  
Old 01-27-2018, 03:26 AM
Yorky's Avatar
Yorky Yorky is online now
Administrator
ORMSKIRK, Lancashire
 
Join Date: May 2000
Posts: 92,389
 
Hails from United Kingdom
Re: FW Support Success

Another tip - I created a bookmark to my logged in page, this now gives me the instant access to my videos I had before.

Thank again Jenne for your patient help.

BTW I changed the header title to reflect developments.

Doug
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 01:50 AM.


© 2014 F+W All rights reserved.