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Old 08-13-2019, 09:53 PM
zook zook is offline
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ship or collect payment first?

Hi all, I have been approached by an interested party to purchase a painting of mine. Yay! I don't know for sure yet but I'm guessing I will need to ship the painting out of state. So how do I work out payment??? Do I ask them to send a check and when it clears I send the painting or the other way around? I want to protect my interests, but I'm sure they will also want to protect theirs. Help!!! Thanks!
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Old 08-14-2019, 09:42 AM
budigart budigart is offline
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Re: ship or collect payment first?

One way or the other, get payment first. If by check, tell them you'll send when the check clears. Or they can send a MO or certified check. If you don't get your money up front, send along a note with the painting that there is no charge since you probably won't be getting your money, anyway.
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Old 08-14-2019, 09:55 AM
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RobinZ RobinZ is offline
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Re: ship or collect payment first?

Yes, get payment and shipping ahead of time. It's what every pro does because either we've been burned or know someone who was.

You can offer paypal, or you can sign up for an etsy shop, list it for them, and they can pay via credit card if they balk at paypal. It will cost you about 9% all tolled in fees, so work that into your price.
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Old 08-14-2019, 11:12 AM
DaveCrow DaveCrow is offline
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Re: ship or collect payment first?

Payment first like any other vendor. Amazon wants payment first if they question it. Unless you know and trust the buyer very well, get payment first.
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Old 08-14-2019, 07:20 PM
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Cindy Schnackel Cindy Schnackel is offline
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Re: ship or collect payment first?

Get paid first, make sure the payment clears, then ship. Put this in your Terms so buyers know up front that that's how it's done. I know so many artists who've "trusted" and then got burned. When I first started selling my art to out of area (even out of country) buyers, I was really afraid doing this would mean I'd not make any sales except local, but every buyer paid, no one balked at it. You can't order anything online without paying first, so why should art be any different?
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Old 08-15-2019, 12:01 AM
webart webart is offline
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Re: ship or collect payment first?

My very first painting I sold through the internet I asked the customer to pay half up front and the other half after she received the painting. I waited for months to get the second half of the payment. I now always ask for full payment before I ship.
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Old 08-15-2019, 09:44 PM
zook zook is offline
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Re: ship or collect payment first?

Thanks so much everyone! Your advice is so helpful! And your stories are exactly why I'm nervous about this part of a sale. budigart, I had considered those options too. I will look further into them. RobinZ, I do have an Etsy shop, it's empty, but yeah that's a great idea! I also looked into COD. There's a fee but I'm thinking it could work too. Has anyone used it? Also, I did state the price to the buyer and if interested I would follow with terms, but they haven't responded in a few days sooo..... Oh well :\ I might be using you advice for the next one
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Old 08-15-2019, 10:32 PM
TomMather TomMather is offline
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Re: ship or collect payment first?

PayPal, Venmo or with credit card through Etsy. Easy peasy. I shipped an item one time before I received payment and got stiffed. Never again.
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Old 08-16-2019, 11:07 AM
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RobinZ RobinZ is offline
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Re: ship or collect payment first?

zook never used COD.

Be sure to follow up next week if you don't hear. I didn't follow up on inquiries when I was starting out which was a big mistake. I lost 100% of the sales by not following up. Now that I do, my sales on "old" inquiries is about 25%.

On Etsy it's a bit higher, I think because of the way they configured Search, the price is confusing, and I would rather lose time discussing their project than ask if they know how expensive I am!
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Old 08-16-2019, 01:10 PM
Harold Roth Harold Roth is offline
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Re: ship or collect payment first?

I used COD for my non-art shop many years ago and discontinued it because people would stiff me about half the time. They would not answer the door or respond to a notice, and then I would be out the shipping there and back. I think there would be a lot more buyer's remorse with something expensive like a painting, and the shipping would be a much bigger chomp. Plus pretty much nobody does COD anymore.
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Old 08-16-2019, 05:59 PM
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virgil carter virgil carter is offline
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Re: ship or collect payment first?

1. Money and shipping expense in hand;

2. Ship painting.

Always in that order.

Sling paint,
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Old 08-17-2019, 05:40 PM
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falcon012 falcon012 is online now
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Re: ship or collect payment first?

Get paid first including shipping fee and then ship artwork. If getting paid by check is cumbersome I recommend an ecommerce provider like Paypal. It is super flexible and protects both buyer and seller.
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Old 08-23-2019, 07:36 PM
SurrealityArt SurrealityArt is online now
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Re: ship or collect payment first?

Quote:
Originally Posted by falcon012
Get paid first including shipping fee and then ship artwork. If getting paid by check is cumbersome I recommend an ecommerce provider like Paypal. It is super flexible and protects both buyer and seller.

Falcon012 is 100% right! Receive payment first, then ship. Also, I have used PayPal for years and it is the safest way to electronically transfer money with very minimal fees.

My opinion TBH: There is no way I am sending an expensive painting to anyone (including mailing insurance fees) without payment first. Just think of it this way: when you receive the payment for the painting, you will then have the money to ship the painting to its buyer. Right? So no out of the pocket expenses for you.

As a commissioned fine artist, my customers pay a deposit (usually paid in full) before I even start working on a painting. So great question. Its a tough learning curve when you loose a $2,000+ paycheck for being too trusting...and we've all done it.

~T.J.
PS. How exciting for you to have sold your artwork! Congratz May there be many more!

Last edited by SurrealityArt : 08-23-2019 at 07:39 PM.
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