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Old 06-29-2008, 07:48 AM
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Lady Carol Lady Carol is offline
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R-I-L Uploading Errors

Due to the database move, the RIL still has a few bugs and brings up error messages when you try to upload a photo. We apologize for the inconvenience and admin will have this issue sorted out shortly.

On a brighter note you can now view up to 90 images per page
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Old 07-04-2008, 08:25 AM
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Re: R-I-L Uploading Errors

Thanks, yes, noticed that I cannot upload images. As well, I have noticed there is a new Messege system on the RIL page.
Jocelyn
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Old 07-13-2008, 08:43 AM
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Re: R-I-L Uploading Errors

Hi,
Just noticed that I can not upload an image to the library either.
I also can not access any new pictures uploaded since 13 June. If there were any ???
Thanks.
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Old 07-13-2008, 08:08 PM
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Re: R-I-L Uploading Errors

There aren't any new images since June 13th. The RIL is still broken for new uploads
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Old 07-19-2008, 12:34 PM
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Re: R-I-L Uploading Errors

Any news on when the uploading problem will be resolved? It's been weeks now. Thanks.

Li
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Old 07-19-2008, 02:49 PM
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Re: R-I-L Uploading Errors

Don't know nuffin yet Li!
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Old 08-17-2008, 03:10 PM
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Re: R-I-L Uploading Errors

also don't seem to be able to upload any Ref photos is it still not working.

I get to the first page and then when I upload it gives me:

FastCGI Error

The FastCGI Handler was unable to process the request. Error Details:
  • The FastCGI process exceeded configured request timeout
  • Error Number: 995 (0x800703e3).
  • Error Description: The I/O operation has been aborted because of either a thread exit or an application request.
HTTP Error 500 - Server Error.
Internet Information Services (IIS)




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Old 08-17-2008, 05:07 PM
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Re: R-I-L Uploading Errors

No Retha, still not working after 2 months!

That error message also happens elsewhere on the site - I'm afraid it seems quite common!
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Old 08-18-2008, 06:17 AM
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Re: R-I-L Uploading Errors

Hi Mods, I was wondering if you had any idea when they are going to get the uploading feature fixed.......2 months is way too long for them to let this go. It's an very important part of one of the most used place in WetCanvas "The Library" We use those refs all the time, and new ones are very important to the artists here. Everybody is complaining, but not saying anything to the powers that be, as per usual. This is the busiest time of the year for references, it's summer, people take pictures etc. Can we not get this feature fixed soon PLEASE!!!!!!!!!
Could you please pass this request along to whoever has a voice to talk to the administrators on this.
Thanks
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Old 08-18-2008, 01:20 PM
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Re: R-I-L Uploading Errors

We still know nothing Sharron - have passed another message up the line!
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Old 08-18-2008, 01:29 PM
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Re: R-I-L Uploading Errors

Quote:
Originally Posted by Sharrm
We use those refs all the time, and new ones are very important to the artists here. Everybody is complaining, but not saying anything to the powers that be, as per usual. This is the busiest time of the year for references, it's summer, people take pictures etc. Can we not get this feature fixed soon PLEASE!!!!!!!!!

Hi - I'll bring this up; it's not currently on the very top of the priority list (which includes a backup system for the site - a major priority), but we have a list of 40+ issues that need to be resolved, including the RIL. I do apologize for this inconvenience; we appreciate your patience. We've also gotten some help for our tech team, so things should be happening a little more quickly now. Thanks so much!
Cherie
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Old 08-18-2008, 03:31 PM
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Re: R-I-L Uploading Errors

Quote:
Originally Posted by Cherie Dawn
Hi - I'll bring this up; it's not currently on the very top of the priority list (which includes a backup system for the site - a major priority), but we have a list of 40+ issues that need to be resolved, including the RIL. I do apologize for this inconvenience; we appreciate your patience. We've also gotten some help for our tech team, so things should be happening a little more quickly now. Thanks so much!
Cherie

No complaints from me. What y'all have been doing is a massive and very difficult task; *Especially* when you're trying to keep the system operational at the same time. An overall task which is made up of myriad little ones. And a tweak in one area can effect others. Such is quite a balancing act. Kudos to the technical team. The time it takes is the time it takes.
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Old 08-18-2008, 03:45 PM
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Re: R-I-L Uploading Errors

Thank you Stoney! This support is much appreciated - I'll share it with Kat as well.


Please know that you all are crucial to this as well, for you have an understanding of the site that is invaluable. The reports of bugs and kinks have helped us tremendously!
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Old 08-18-2008, 04:15 PM
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Re: R-I-L Uploading Errors

Quote:
Originally Posted by Cherie Dawn
Thank you Stoney! This support is much appreciated - I'll share it with Kat as well.


Please know that you all are crucial to this as well, for you have an understanding of the site that is invaluable. The reports of bugs and kinks have helped us tremendously!

Welcome. It's well deserved support. As for bugs, alas, one cropped up a few minutes ago. Replying to a post and hitting send generates a blank screen although the post does go through.

As it did for this one and my last three replies. Here's a shot of what I see after replying:



I'm well aware; "is broke. Fix" isn't any help at all.

Last edited by stoney : 08-18-2008 at 04:20 PM.
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Old 08-18-2008, 04:49 PM
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Re: R-I-L Uploading Errors

Thank you - this is a relatively common problem that's been reported as well; I believe that you can hit "refresh"; or "back" and then "refresh" in order to get the correct screen...Hope this helps for now!

As far as the image you attached - did you do this by taking an actual photo of your computer? It looks like you're on a PC (I'm on a Mac), but you should be able to do a quick "screen capture" of what you see...not that you probably do this often, but a screen capture may save you some time in the future.
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