Home › Forums › Artist Marketplace › Gold Partner: F+W Media, Inc. › Northlightshop video downloads are driving me crazy
- This topic has 12 replies, 7 voices, and was last updated 8 years, 8 months ago by yellow_oxide.
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AuthorPosts
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April 21, 2013 at 5:27 pm #990846
I’ve bougt yesterday two videos but I have many difficulties in downloading. Trying and retrying I’ve managed the 1 G one, but in 2 days I haven’t manage the 1.6 G. I’ve tried about 10 times, download breaks off, often in the end, and I have to begin again.
Why Northlightshop doesn’t
– care about those clients who have slower connections?
– offer big downloads split let’s say in 600MB pieces?
– speed up the server connections?
– why there aren’t international servers?
– give us resumable downloads?April 22, 2013 at 8:21 am #1186371Hello Pagnes; thanks for your questions, and I’m sorry you’ve had these problems. The best thing to do is to contact our customer service department directly. You can email them through this page: http://www.northlightshop.com/contacts.
Sincerely,
CherieCherie Haas
Online Editor, www.ArtistsNetwork.comApril 22, 2013 at 4:10 pm #1186366yes, thank you, I’ve already done it, but as the last time it needed more than a month to obtain a useful answer from support (and not the generic one, like go to downloadable items, select video, right click etc. – without probably reading my description of the problem) I am not very optimist
anyway thxApril 25, 2013 at 1:43 pm #1186367in fact, happened what I feared: though I’ve described the actual problem, they sent me a generic text how to download: see for yourself
Message 1
Thank you for purchasing downloads from NorthLightShop.com
In order to save your download to your computer log into your Northlightshop.com account, go to “my downloadable products” located on the left of the page. Hover your mouse over the title of the download you are wishing to start with. On a MAC do a CONTROL/Click over the link on a PC you will do a “right click”. You will get the option to “save target as”, “save link as” or “download link file as”. Click on one of these options and it will prompt you to choose a location for this file and a name for this file. Click “Save” and this item will download to the location you have chosen. After the file is finished click on the icon where you saved this and it will open for you.
You can also find more information on our downloads here:
http://www.northlightshop.com/videohelpThank you,
North Light Shop________________________________________
From: NorthLightShop.com [[email protected]]
Sent: Sunday, April 21, 2013 8:51 AM
To: NorthLightShop.com
Subject: Contact FormName: Agnes Preszler
E-mail: [email]email omitted here[/email]
Telephone:Comment: hello, I am unable to download this video ( Anatomy for Artists The Human Form Revealed 2nd Edition )
(…url omitted here…)I get message: 502 Bad Gateway
nginxI’ve tried it before 3 times, every time download broke off
Message 2
Thank you for purchasing downloads from NorthLightShop.com
In order to save your download to your computer log into your Northlightshop.com account, go to “my downloadable products” located on the left of the page. Hover your mouse over the title of the download you are wishing to start with. On a MAC do a CONTROL/Click over the link on a PC you will do a “right click”. You will get the option to “save target as”, “save link as” or “download link file as”. Click on one of these options and it will prompt you to choose a location for this file and a name for this file. Click “Save” and this item will download to the location you have chosen. After the file is finished click on the icon where you saved this and it will open for you.
You can also find more information on our downloads here:
http://www.northlightshop.com/videohelpThank you,
North Light Shop________________________________________
From: NorthLightShop.com [[email protected]]
Sent: Sunday, April 21, 2013 4:14 PM
To: NorthLightShop.com
Subject: Contact FormName: Agnes Preszler
E-mail: [email]email omitted here[/email]
Telephone:Comment: hello, I am unable to download the pastel still life video, it brokes down every time. Please give me a resumable download link or divide the file at least in half
… (here was text that has been cut off)
WHY DO NOT THEY AT LEAST READ THE MESSAGE??? IS THERE A REAL PERSON THERE OR IS IT A ROBOT???
April 25, 2013 at 2:54 pm #1186373Hi Agnes,
What product did you purchase? I will check on the download for you to make sure it’s working properly.
Thanks,
SarahApril 25, 2013 at 3:04 pm #1186368April 26, 2013 at 2:42 pm #1186369April 27, 2013 at 5:38 am #1186374Me too, yesterday!
March 16, 2015 at 1:51 pm #1186375Northlight are driving me crazy too. I successfully purchased downloadable product on order number500286571 and missed the instruction to download at the end of the order process. Expecting an email with instructions. Nothing!
I have visited web site, registered, sent emails, tried telephoning from UK, more emails, nothing!
Can anyone help, is there a person involved that will talk to me?
[email][email protected][/email]March 17, 2015 at 12:34 am #1186370hello, normally you should see your download link from control panel’s “my downloads” or sg like that.
If you want human assistance you have to insist a bit, I’ve tried various channels, even contacting the artist. If they respond they send normally generic answers (probably without even reading your message!!!)
I do not know how it is possible that a website good like that has an assistance that is a real crap, it seems also not to be a temporary problem.March 17, 2015 at 8:33 am #1186376Maybe Wetcanvas members need to stop buying from NorthLight shop. I believe wetcanvas is run by F+W as is NorthLight shop? How do you insist when you get no response? My next move is to go to some sort of authority to get my money back, any other suggestions?
March 17, 2015 at 8:41 am #1186372Hi there! Our team is on it. I’ll respond in your other thread as well…
Thanks so much!
Cherie Haas
Online Editor, www.ArtistsNetwork.comJuly 14, 2015 at 7:13 am #1186377I just purchased a video and started downloading it. After 90 minutes, only 27.6MB was downloaded. The bad thing is not stopped there. After then, Network Error!!! Very very bad system that is incapable of doing their business. Fortunately, I did not buy another 2 videos at the same time that I intended to do.
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