WetCanvas
Home Member Services Content Areas Tools Info Center WC Partners Shop Help
Channels:
Search for:
in:

Welcome to the WetCanvas forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions, articles and access our other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please visit our help center.

Go Back   WetCanvas > Artist Marketplace > Gold Partner: F+W Media, Inc.
User Name
Password
Register Mark Forums Read

Salute to our Partners
WC! Sponsors

Our Sponsors
Reply
 
Thread Tools Display Modes
  #1   Report Bad Post  
Old 01-08-2013, 10:36 AM
pagnes's Avatar
pagnes pagnes is offline
Member
Italy
 
Join Date: Jan 2003
Posts: 60
 
Hails from Italy
I just can't believe it! - Northlightshop Support - is anyone there?

I've bought the Larry Seiler workshop a month ago(!!!) and since then I am unable to download one of the videos. I get every time this error.

I've reported this more times asking them to verify, they usually ignore my emails, sometimes they send a generic instruction on how to download files.

Is anybody there or am I talking to a robot???
__________________

Last edited by pagnes : 01-08-2013 at 10:40 AM.
Reply With Quote
  #2   Report Bad Post  
Old 01-08-2013, 12:37 PM
Yorky's Avatar
Yorky Yorky is online now
Administrator
ORMSKIRK, Lancashire
 
Join Date: May 2000
Posts: 95,959
 
Hails from United Kingdom
Re: I just can't believe it! - Northlightshop Support - is anyone there?

I would send a pm to Cherie Dawn.

Doug
Reply With Quote
  #3   Report Bad Post  
Old 01-08-2013, 04:44 PM
pagnes's Avatar
pagnes pagnes is offline
Member
Italy
 
Join Date: Jan 2003
Posts: 60
 
Hails from Italy
Re: I just can't believe it! - Northlightshop Support - is anyone there?

thank you the suggestion. PM done.
__________________
Reply With Quote
  #4   Report Bad Post  
Old 01-10-2013, 04:21 AM
pagnes's Avatar
pagnes pagnes is offline
Member
Italy
 
Join Date: Jan 2003
Posts: 60
 
Hails from Italy
Exclamation Re: I just can't believe it! - Northlightshop Support - is anyone there?

the admin Cherie Dawn does not respond. Also I can't contact the admin Allspaw suggested by Larry Seiler as I do not find her in the member list.
It seems the support is able only to send copy and paste universal messages on how to download files but can't offer a sufficient assistence on real problems and even does not try.
__________________
Reply With Quote
  #5   Report Bad Post  
Old 01-10-2013, 04:23 AM
Yorky's Avatar
Yorky Yorky is online now
Administrator
ORMSKIRK, Lancashire
 
Join Date: May 2000
Posts: 95,959
 
Hails from United Kingdom
Re: I just can't believe it! - Northlightshop Support - is anyone there?

The admin is sallspaw btw. You could also try jenniferlepore.

Doug
Reply With Quote
  #6   Report Bad Post  
Old 01-10-2013, 11:41 AM
Jessica Canterbury Jessica Canterbury is offline
Editor
Cincinnati, OH
 
Join Date: Jun 2007
Posts: 9
 
Hails from United States
Re: I just can't believe it! - Northlightshop Support - is anyone there?

Hi there!

I work on the fine art magazines for F+W and am very sorry to hear about your troubles. I've sent you a PM with information that I think will be helpful.

Best,
Jessica
__________________

jessica
Reply With Quote
  #7   Report Bad Post  
Old 01-11-2013, 11:13 AM
pagnes's Avatar
pagnes pagnes is offline
Member
Italy
 
Join Date: Jan 2003
Posts: 60
 
Hails from Italy
Re: I just can't believe it! - Northlightshop Support - is anyone there?

Quote:
Originally Posted by Yorky
The admin is sallspaw btw. You could also try jenniferlepore.

Doug
yes, but I do not find a sallspaw member (no matches).
Anyway, I know have contacted her and another admin on email addresses that have been indicated.
__________________
Reply With Quote
  #8   Report Bad Post  
Old 01-14-2013, 06:03 AM
snoball's Avatar
snoball snoball is offline
A WC! Legend
 
Join Date: Jan 2004
Posts: 27,714
 
Hails from United States
Re: I just can't believe it! - Northlightshop Support - is anyone there?

Quote:
Originally Posted by pagnes
yes, but I do not find a sallspaw member (no matches).
Anyway, I know have contacted her and another admin on email addresses that have been indicated.
You can find her here.
__________________

I pressed the space bar but I'm still on earth!
My work on Facebook
Reply With Quote
  #9   Report Bad Post  
Old 01-14-2013, 09:10 AM
CherieHaas's Avatar
CherieHaas CherieHaas is offline
Senior Member
the Bluegrass State
 
Join Date: Jun 2007
Posts: 349
 
Hails from United States
Re: I just can't believe it! - Northlightshop Support - is anyone there?

Hi everyone - Pagnes, I'm sorry to hear about the problem you've had...to my understanding, Jessica has helped you get to our customer service department.

Thank you, Yorky and Snoball, for your help!
Reply With Quote
  #10   Report Bad Post  
Old 04-19-2013, 12:28 PM
Neverland Neverland is offline
New Member
Italy
 
Join Date: Apr 2013
Posts: 25
 
Hails from Italy
Re: I just can't believe it! - Northlightshop Support - is anyone there?

I don't know if I have to open another thread but I have the same problem too: one week ago I emailed the customer service but they didn't reply me. It's really sad. I don't know what to do to download my video.
__________________
Reply With Quote
  #11   Report Bad Post  
Old 04-19-2013, 04:20 PM
pagnes's Avatar
pagnes pagnes is offline
Member
Italy
 
Join Date: Jan 2003
Posts: 60
 
Hails from Italy
Re: I just can't believe it! - Northlightshop Support - is anyone there?

I had to write them more times, and in the end (after a month or so) they sent me the correct link. The original link had some strange character in it and IMHO that's why it did not work, I also told them this suggestion, but probably they did not correct it (or the problem was elsewhere).
Anyway, continue to write them...
__________________
Reply With Quote
  #12   Report Bad Post  
Old 04-20-2013, 02:53 AM
Neverland Neverland is offline
New Member
Italy
 
Join Date: Apr 2013
Posts: 25
 
Hails from Italy
Re: I just can't believe it! - Northlightshop Support - is anyone there?

Quote:
Originally Posted by pagnes
I had to write them more times, and in the end (after a month or so) they sent me the correct link. The original link had some strange character in it and IMHO that's why it did not work, I also told them this suggestion, but probably they did not correct it (or the problem was elsewhere).
Anyway, continue to write them...
I'll do my best. It's really strange because I bought like, years ago, others download files and they worked fine. It's the first time I'm having these problems. I was so happy, I attended a video to coming out for such a long time and then it didn't work :/ Well, you know, the download service it's really vital for those who can't buy the DVD :/
Thank you for replying.
__________________
Reply With Quote
  #13   Report Bad Post  
Old 04-20-2013, 03:43 PM
pagnes's Avatar
pagnes pagnes is offline
Member
Italy
 
Join Date: Jan 2003
Posts: 60
 
Hails from Italy
Re: I just can't believe it! - Northlightshop Support - is anyone there?

yes, I know, I am from Italy too.
__________________
Reply With Quote
  #14   Report Bad Post  
Old 04-21-2013, 08:42 PM
CherieHaas's Avatar
CherieHaas CherieHaas is offline
Senior Member
the Bluegrass State
 
Join Date: Jun 2007
Posts: 349
 
Hails from United States
Re: I just can't believe it! - Northlightshop Support - is anyone there?

Hi folks - I'll do what I can to have customer service contact you asap. I'm sorry for these troubles you're having.
Sincerely,
Cherie
__________________
Cherie Haas
Online Editor, www.ArtistsNetwork.com
Reply With Quote
  #15   Report Bad Post  
Old 04-22-2013, 02:20 AM
pagnes's Avatar
pagnes pagnes is offline
Member
Italy
 
Join Date: Jan 2003
Posts: 60
 
Hails from Italy
Re: I just can't believe it! - Northlightshop Support - is anyone there?

thank you

doing so can you please tell them about the big file download problem?
http://www.wetcanvas.com/forums/show....php?t=1314991

Me and I think many people have connections that aren't so speedy and downloads break down quite often.

thanks
__________________
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 11:58 AM.


© 2014 F+W All rights reserved.