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Old 08-01-2010, 12:56 AM
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Bobar57 Bobar57 is offline
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Question Trouble with purchase

Why even supervisors are unreceptive to legitimate problems from customers?
I purchased the night before yesterday a DVD and before ending the purchase(I hit submit,but quickly aborted it with the "X" mark on top of the screen),after seven minutes and realizing it was viable and a good deal I did the "real" purchase,just to discover later on my bank online statement that there were 2 purchases for the same amount,placed seven minutes apart.
Next morning I called Northlight Shop(owned by F+W Media,the owner of Wet Canvas)spoke to a customer representative named July who told me that "probably" it was already packed on the warehouse and to return the second one and I'll be refunded its cost,less shipping fees.I found this unfair,so I demanded to speak to a supervisor,Shanon Rustad.She promised me to look into the warehouse,halt the double shipping,send and charge me only for one and get back to me by email or phone to tell me of the results.
Well,Shanon left early on Friday and no message was even left for me,no email received,no phone call.
What is going on with customer treatment and rights these days?
I'm disputing the double post with my bank if this post on Monday.

Bob
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Old 08-03-2010, 11:27 PM
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Question Re: Trouble with purchase

Hmmmm,it seems that silence is the answer.

Bob
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Old 08-23-2010, 02:47 PM
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Re: Trouble with purchase

Hi Bob,
I apologize that I did not receive notice of your new thread regarding customer service at www.NorthLightShop.com. I would be happy to investigate this further, but will need your full name and contact info--please send me a pm or email at jennifer.lepore@fwmedia.com.
Thanks very much,
Jennifer
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What's New at North Light Books, Artists Network Online Seminars, ArtistsNetwork.tv
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Old 08-23-2010, 04:03 PM
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Bobar57 Bobar57 is offline
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Post Re: Trouble with purchase

Thanks for your response Jennifer,
You have both,email and PM.
Please let me know after your investigation if I shall stop further action from my bank if I receive full refund from North Light Shop and when,or if I will receive partial or none,in which case I will continue with the bank actual investigation.

My regards

Bob
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Old 08-23-2010, 10:47 PM
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Post Re: Trouble with purchase

Thanks Jennifer for your prompt involvement in the matter.I received already an email from North Light Shop notifying me of the refund.
Thanks again,with support as your,I can now shop again with confidence at North Light.

Bob
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Old 08-24-2010, 12:38 PM
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Re: Trouble with purchase

Glad all is resolved Bob. I sure appreciate your calling this to my attention.
All best,
Jennifer
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What's New at North Light Books, Artists Network Online Seminars, ArtistsNetwork.tv
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