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International shipping
I found your online store to have the biggest selection and the best web interface. I have always wanted to place orders from your store, but was intimidated by the shipping cost. I am also a bit confused on how they are calculated because I had several inconsistencies when ordering.
The first order I placed, which costs $65.61, was quoted a shipping fee of $45.88. However, there was some issue with my credit card, and to use a different card I had to place the order again.
After I did that, I was surprised to receive a quote for the *exact* order but this time shipping costs $55.34! And I was later being told that all prices, including shipping cost, would be marked on the package. My orders, consisting of only several colored pencils, would be charged a hefty sum by customs if shipping cost is to be included as the "item value".
I then inquired if there’s any cheaper shipping alternative and got a reply stating that there’s an option for USPS shipping if orders are below $50.
So I had the order canceled again (partially feeling guilty for causing all the troubles) and separate the order.
Taking an assumption that normally items I ordered from the US shipped by USPS costs no more than $12, I reduced my orders to $37 (at the expense of not being able to use coupons) so it can clear customs (local customs only charge tax on items costing more than $50).
This time, even after removing more than half of the previous order, Fedex shipping costs $41.56 and USPS $27.25.
My question is, is there a link to where we can view how international shipping are calculated? If it is by weight, the decrease in costs is very minimal considering more than 1/2 of the items were removed, and also its odd how shipping charge can swell on exact orders.
I apologize for the long post and for bringing this up. Just want to make sure I am paying what’s it worth.
Thank you very much for your time.
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