Thank you for your interest in our company and I apologize for the frustration and inconvenience you have incurred. I will try to explain the best I can: *It is unclear why you were quoted 2 different shipping costs for the same order, but these are strictly estimates and we would have honored the lower estimate that you were previously given. *The shipping/handling charges are not included in the "merchandise value" for customs. The packing list breaks down all of the charges. *Since April 21, we have offered USPS for orders with merchandise of $200 or less. If you were not given the correct information about this, I apologize. * The tax charged by customs on items more than $50 is beyond our control. *Shipping charges are calculated on each order by a base charge and then increases per pound. Sometimes removing half of the items from an order does not reduce the weight by half. * There are too many variable in calculating shipping charges to give customers a way to figure themselves. Weight, size, # of boxes, packing materials needed, etc all factor in to calculating shipping charges.
We do strive to keep shipping charges to a minimum and to offer our customers several options. Unfortunately, customs charges and taxes, etc are not under are control and can sometimes seem unreasonable.
I hope I have been able to answer some of your qustions, but please feel free to contact our International Order Department @ 800) 828-4548 or firstname.lastname@example.org
if you should have any other questions or concerns.