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Old 09-19-2011, 06:58 AM
AnnKB AnnKB is offline
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Wiltshire, England, UK
 
Join Date: Jun 2011
Posts: 36
 
Hails from United Kingdom
Where is my subscription?

At the beginning of August I responded to an email offering 66% off the Artist Magazine. THere has been no contact since. I've emailed the address on here and on the email (which was not easy to find) to enquire what happens next but have had no response. As contact information was not obvious I am now wondering if it was genuine?!
Can someone enlighten me before I apply for a refund on my credit card?
thanks
Ann
UK
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Old 09-20-2011, 11:39 AM
CherieHaas's Avatar
CherieHaas CherieHaas is offline
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the Bluegrass State
 
Join Date: Jun 2007
Posts: 343
 
Hails from United States
Re: Where is my subscription?

Hello Ann! Thank you for bringing this to my attention! It may take a couple of weeks for everything to get processed, and so I appreciate your patience.

I'll share your message with our customer service team so that someone can quickly respond to you directly and confirm your new subscription, but for reference, the email address is fwclient@emailcustomerservice.com. I see that you're in the UK, but I'll go ahead and give you (and our other WC readers) a couple of phone numbers as well: 1-386-246-3370 or 1-800-258-0929.

If you have any other questions in the meantime, feel free to let us know. Thank you for your interest in The Artist's Magazine!

Sincerely,
Cherie Dawn
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Old 09-21-2011, 01:03 PM
AnnKB AnnKB is offline
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Wiltshire, England, UK
 
Join Date: Jun 2011
Posts: 36
 
Hails from United Kingdom
Re: Where is my subscription?

Thank you for replying.
I will try that email address. I did try the subscriptions address yesterday but it asks for a number to be found on your label which, of course, I won't have as its a digital download! The credit card statement only has a tel no for UPS which, again, is not very relevant.
I expected some sort of confirmation email which I didn't get. I do hope its sorted out as I am looking forward to seeing the issues.
regards
Ann
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Old 09-22-2011, 01:16 PM
AnnKB AnnKB is offline
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Wiltshire, England, UK
 
Join Date: Jun 2011
Posts: 36
 
Hails from United Kingdom
Re: Where is my subscription?

I have now been contacted and sent links to 2 issues. Hopefully they will be able to add me to the relevant email lists for the rest (I'm sure they will)
thank you for your help!
regards
Ann
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Old 09-23-2011, 09:20 AM
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CherieHaas CherieHaas is offline
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the Bluegrass State
 
Join Date: Jun 2007
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Re: Where is my subscription?

Wonderful. Thank you, Ann!
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