View Full Version : UK distance selling regulations

05-30-2002, 02:42 PM
Found this story on the office of fair trading website about Amazon and Bol being forced to refund delivery charges:

Amazon and BOL agree to refund delivery charges (http://www.oft.gov.uk/News/Press+releases/2002/PN+33-02+Amazon+and+BOL.htm)

UK consumers have certain rights for goods bought at a distance including mail order and over the internet including a cooling off period of seven days. This doesn't apply to internet auctions but, as far as I can work out, may affect UK artists selling from their websites. Check out the regulations here:

Distance Selling Regulations (http://www.oft.gov.uk/Business/Legal+Powers/Distance+Selling+Regulations.htm)

05-31-2002, 04:34 AM
Very interesting. For online sales (and even eBay) I usually offer a 14 day return policy anyway. My policy is the customer should always be happy! Shiping is a bit troublesome though, isn't it? Especially for "companies" like artists who are most likely sole traders on lower incomes. Shipping for a large painting can be 50! I'd hate to have to pay that out of my pocket. There may be an exception for small small businesses? but I don't have time to search the site. :) Or perhaps we could put a disclaimer saying that standard Parcelforce rates are refundable, but shipping fees above that if the customer chooses an insured or quicker method are not refundable? My policy also states that the customer must return the work via an insured method back to me if they aren't happy.