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View Full Version : Final value fee refund - problem!


ale.l
12-16-2003, 05:16 AM
Long ago I had an NPB. I followed the whole procedure through ebay and finally submitted a final value fee refund request. My account was never credited with the refurn so I addressed ebay yesterday about it and they sent me an automated response telling me to do what I basically did a while ago?

How does this work? Do they ever honor their promise or it gets lost in the sea of posts and requests?? It's not a big amoutn worth fighting for but I thought that was more or less straitfoward, contact bidder, alert, allow days to pass.. file a NPB form... wait, request credit... what now?

TeAnne
12-16-2003, 05:41 AM
Did you get onto live help about it? That should quicken things up.
Good luck

ale.l
12-16-2003, 06:27 AM
They responded again and said I never submitted a claim, which I did. I did it again and they instantly refunded me.

Glad it turned out well.. thought it was gonna be one of those problems that you can't get out of because you don't have anyone to talk to

:)

TeAnne
12-16-2003, 06:39 AM
Yay, good for you :clap: :clap: You have to be persistant with ebay.